Public User Terms & Conditions

By using the services provided through Dhamaka Events, you agree to the following terms and conditions:

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1. Booking Process

• Users can book any artist through the app based on availability, fees, and profiles.
• A 30% advance payment of the total event fee is required at the time of booking.
• The booking is confirmed only once the artist accepts the request.
• Within 24 hours of accepting the booking, the artist must call the user and ensure their satisfaction.
• The artist will upload a confirmation video about the event in the app.
• After booking acceptance, the user will receive a notification asking whether the artist has called you. The user must answer “Yes” or “No.”
• The user can download the video uploaded by the artist and may share it on social media.

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2. Payment Terms

• The 30% advance payment must be made via the app at booking time.
• The remaining 70% must be paid directly to the artist at the event venue via cash, UPI, or direct bank transfer.

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3. OTP Confirmation Before Event Start

• Before the event starts, the user will receive a One-Time Password (OTP).
• The artist must enter this OTP into the app to start the event.
• The OTP will only be shared with the artist once full payment has been made and the user is ready for the event.

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4. Cancellation Policy

• If the user cancels the booking 48 hours or more before the event, 50% of the advance payment will be refunded.
• If the cancellation occurs less than 48 hours before the event, no refund will be issued.
• If the artist cancels after accepting the booking, the user will receive a 100% refund of the advance payment.

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5. Artist No-Show or Delay

• If the artist fails to arrive or perform without prior notice, the user must notify the company immediately.
• The company will investigate and provide an appropriate refund or resolution.
• The user will receive a full refund.

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6. Limitation of Liability

• The company acts only as a booking platform and does not guarantee the quality or performance of any artist.
• The company’s maximum liability is limited to the amount of the advance payment made by the user.

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7. User Responsibilities

• Confirm the artist’s call after booking acceptance.
• Download and use the video uploaded by the artist appropriately.
• Behave respectfully and politely at the event venue.
• Make timely payments.
• Share the OTP only with the artist and avoid misuse.
• Avoid any kind of misconduct.
• Immediately report any issues to the company.

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8. Privacy Policy

• Personal information collected (such as name, phone number, email, location) is used only for booking and service purposes.
• This information will not be shared with third parties without the user’s consent.

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9. Governing Law and Jurisdiction

• This agreement is governed by the laws of India.
• Any disputes will be subject to the jurisdiction of courts located in Patna, Bihar.

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10. Misconduct and Legal Action

• The company may initiate legal action against users involved in:
  • Abuse, threats, or harassment towards artists
  • Refusal to share OTP or fraudulent behavior
  • Repeated unjustified cancellations
  • Creating fake profiles or providing false information
  • Causing financial loss by not making legitimate payments
• User data may be shared with cybercrime cells, police, and other authorities as required.

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